Frequently Asked Questions
Everything you need to know about shopping at Eveline Cosmetics Official Online Store
Are your products cruelty-free?
Yes, Eveline Cosmetics is committed to ethical beauty. We do not test our finished products or ingredients on animals, and we hold various certifications confirming our cruelty-free status.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free shipping on all orders over $50. For orders below this amount, a flat rate shipping fee is applied at checkout.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return process.
Are your skincare products suitable for sensitive skin?
Many of our ranges, such as the Organic Gold and Bio Hyaluron lines, are dermatologically tested and formulated for sensitive skin. We recommend checking the specific product description and ingredients list for allergen information.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure mobile payment options like Apple Pay and Google Pay.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.